Outline:
• Doing business in 21st century
• Shifting & Ever changing Customer Expectations
• Proactive Customer Service
• Teamwork Approach to Problem Solving
• Converting Customer Base into a Raving Fan Club
Objective:
Your company’s promotional campaigns work like a charm and the flow of customers have been phenomenal. So why are company’s profits lagging? You will learn how to retain existing customers and keep bringing the best of them back again and again. You will also learn how to work as a team within your organization to proactively solve customer service related issues and win over your customers by continually exceeding their expectations.
Facilitator:
Furqan Mehmood, an International Business Consultant and Professional Corporate Trainer will share his insights on trends and changes associated with customer oriented and driven businesses. Furqan holds an MBA from University of Phoenix, AZ USA and has received over one hundred Sales Achievement Awards Internationally during his 10 Years career. Above all, Furqan is a recipient of "Rookie of the Year", "Team Leader of the Year", and "Platinum Sales Awards" in USA. He has conducted number of workshops on "Customer Service" at International Level.
Who Should Attend:
• Entrepreneurs, Owners
• Business Executives, Corporate Executives
• VP's of Marketing & Sales
• Corporate Sales Managers
• Customer Retention & Loyalty Managers
• Project Teams, Team Leaders
• Customer Service Representatives
• Tele Sales Representatives
• Managers, Senior Managers
Investment:
Rs. 2000 per participant.10% Group Discount on 2 or more Participants.
Last Date of Registration: February 17, 2010
Note: Certificates will be awarded to all the participant at the end of the workshop.
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